Maintenance Triage Demo

Maintenance Triage

Automatically classify and route every maintenance issue the moment it arrives — 24/7. Emergency issues escalated instantly, routine jobs queued and scheduled. Zero issues fall through the cracks.

Property managers spend an average of 3.5 hours per week on initial triage of maintenance reports — reading messages, deciding urgency, and routing jobs to the right person

<30s

First response

4 urgency levels

Auto-classified

24/7

Always on

Interactive Demo

See exactly how it works

Step through the full automation from start to finish — or jump to any step.

Yield — Maintenance portal · Sat 11:48 pm

Tenant: Tom B. · 14 Duke St, Flat 2 · AST active

Hi, there’s water coming through my kitchen ceiling. It’s dripping onto the worktop.

Hi Tom, I’m treating this as urgent — please let me know: is the drip fast or slow? Is the ceiling bulging?

Step 1 of 5

Issue Reported

A tenant reports a maintenance issue — via WhatsApp, email, your tenant portal, or a phone message transcription. Yield picks it up instantly, any time of day or night.

WhatsApp, email, portal, and SMS all supported
Works 24 hours a day, 7 days a week — including bank holidays
Phone call transcription via voicemail integration

Triage result — Tom B., Flat 2

Issue reportedWater ingress — kitchen ceiling

ClassificationEMERGENCY

ReasonPotential structural / flooding risk

Auto-escalationProperty manager — immediate

Tenant statusAcknowledged & reassured

Time to classify8 seconds

Step 2 of 5

Issue Classified

Yield classifies the issue into one of four urgency levels — Emergency (health & safety), Priority (habitability affected), Routine (non-urgent repair), or Informational (no action needed) — based on the tenant's description.

Emergency: gas leak, structural, flooding, no heat/hot water in winter
Priority: single appliance failure, roof leak, security issue
Routine: cosmetic, minor repairs, general wear and tear

Yield — Emergency response

It’s dripping quite fast and the ceiling looks damp.

This is an emergency — I’ve contacted your emergency plumber and your property manager has been alerted. Please move any valuables away from the area. The plumber will call you within 30 minutes.

🚨 Emergency protocol activated

Step 3 of 5

Right Response Triggered

Based on the urgency level, Yield triggers the appropriate response automatically — from immediate contractor call-out for emergencies, to next-day scheduling for routine jobs.

Emergency: immediate contractor contact + property manager escalation
Priority: same-day or next-morning response initiated
Routine: added to job queue with estimated scheduling date

Yield 11:49 pm

Emergency — 14 Duke St, Flat 2

Water ingress · Emergency plumber contacted · Tenant Tom B. safe · Action taken: 11:49 pm Sat

Step 4 of 5

Landlord & Team Notified

Yield notifies the landlord and property manager simultaneously — with a concise summary of the issue, the urgency classification, what action has been taken, and any tenant safety instructions given.

Landlord notified via WhatsApp or email within 60 seconds
Property manager receives full summary with recommended next steps
All communications timestamped for compliance and insurance purposes

Audit log — #JOB-2851

Issue reportedSat 11:48 pm — Tom B.

ClassifiedSat 11:48 pm — EMERGENCY

Plumber contactedSat 11:49 pm — auto

Plumber attendedSun 12:45 am

Issue resolvedSun 1:30 am — pipe sealed

Total time1 hr 42 min

Step 5 of 5

Full Audit Trail Created

Every step of the triage and response process is logged — with timestamps, communications, and outcomes — creating a complete audit trail that protects you in the event of a dispute, insurance claim, or legal action.