Free Research Report

Response Time Benchmarks for UK Estate Agencies

How fast are your competitors responding to leads? Benchmark data from 500+ UK agencies — and the hidden cost of being slow.

The Full Report Is Unlocked

Download the PDF or explore the key findings below.

Download Report ↓
47min
Avg. response time across 500+ agencies
62%
Leads lost when response exceeds 1 hour
8x
More instructions won with sub-5 min response
11pm
Peak enquiry time left unanswered by most agencies

Response Time by Agency Type

Average response times measured across 500+ UK agencies, 2025–2026.

Agency Type Avg. Response Time % Responding < 5 mins Speed Rating
Independent (1–3 branches) 1h 12m 4% Slow
Regional (4–20 branches) 47m 9% Average
National Chain (21+ branches) 34m 14% Average
Online / Hybrid Agency 18m 31% Good
AI-Powered (Yield) < 10 sec 100% Instant ⚡
5min

The Golden Window

Agencies that respond within 5 minutes are 8x more likely to win the instruction than those responding after an hour.

73%

Weekend Enquiries Missed

73% of weekend enquiries receive no response until Monday morning — when buyers have already moved on to competitors.

£48k

Revenue Lost Per Branch

Estimated annual instruction revenue lost per branch due to slow or missed enquiry responses.

The Fix: Instant AI Response

Yield by DeployIQ responds to every enquiry in under 10 seconds — 24 hours a day, 7 days a week. It qualifies the lead, matches properties, and books viewings automatically. Agencies using Yield report a 68% uplift in instructions within the first 90 days.

Learn about Yield →

Stop Losing Leads to Slow Response Times

Find out how Yield can make your agency the fastest to respond — every time.

Get Your Free AI Roadmap →