Viewing Feedback Collector Demo

Viewing Feedback Collector

Only 30% of buyers give feedback after a viewing when asked manually. Yield sends a conversational WhatsApp message within an hour — and 94% respond. Sellers stay informed. Your team stays ahead.

Vendors rate timely viewing feedback as the most important factor in estate agent satisfaction

94%

Feedback response rate

24hr

Max wait for vendor

Manual calls needed

Interactive Demo

See exactly how it works

Step through the full automation from start to finish — or jump to any step.

Yield Just now

Viewing completed — feedback trigger

Tom H. · 14 Mill Lane · 3 bed · 2:30pm viewing

Step 1 of 5

Viewing Marked Complete

The moment a viewing is marked complete in your diary or CRM, Yield automatically schedules a feedback request — timed perfectly to catch buyers while the property is still fresh in their mind.

Triggered by diary confirmation or agent check-in
Timing configurable: 1 hour, 2 hours, or same evening
No action needed from the viewing negotiator

Yield — Feedback Request

1 hour after viewing

Hi Tom — hope the viewing went well this afternoon! We’d really value your thoughts on 14 Mill Lane. On a scale of 1–10, how did you feel about the property?

I’d say a 7 — really liked the garden but the kitchen felt small

That’s really helpful, thank you. Would you consider a second viewing, or is it more of a no for now?

Step 2 of 5

Personalised Feedback Request Sent

Yield sends a friendly, branded message via WhatsApp (or SMS/email if preferred) — asking for structured feedback in a conversational way. Not a cold survey link.

WhatsApp or SMS message — not a long survey form
Conversational tone — buyers actually respond
Questions adapted to property type and buyer profile

Feedback Summary · Tom H.

Interest level7/10 — Warm

Main concernKitchen size

Would consider offer?Yes, with reduction

Timeline4–6 weeks

Second viewing?Possible — wants floorplan

ActionSend floorplan · Follow up Fri

Step 3 of 5

Structured Feedback Captured

Yield extracts structured data from the conversation — interest level, specific concerns, likelihood to offer, and timeline — and populates your CRM automatically.

Interest score, concerns, and timeline all extracted
Positive, neutral, and negative feedback classified
CRM updated with full feedback notes automatically

Yield Just now

Vendor update sent — 14 Mill Lane

3 viewings this week · Avg interest: 7.2/10 · Price feedback: market-accurate

Step 4 of 5

Vendor Updated Automatically

Yield sends the seller a clear, balanced summary of the viewing feedback — in your tone — so they stay informed without the negotiator needing to make another call.

Vendor update drafted and sent automatically
Balanced tone — honest but constructive
Updates can be held for agent review before sending

Feedback Dashboard · Branch Level

Active listings tracked12

Viewings this month38

Avg interest score6.9/10

Price concern flagged3 listings

Offers from feedback leads5

Step 5 of 5

Portfolio Feedback Dashboard

Across all your listings, Yield gives you a real-time feedback dashboard — which properties are generating strong interest, which have concerns, and where price expectations need managing.